Troubleshooting for Adobe Connect Web Meetings

Thank you for registering for the upcoming IDA Institute live webinar. See below for step-by-step instructions about how to join the web event.

Many participants report better results using the Connect App rather than simply joining through their web browser. We recommend following the setup steps below and then using the meeting room link provided in your confirmation email to join the webinar using either the desktop or mobile application.



Step 1. Download and Install the Adobe Connect meeting room application.

Visit the Adobe Connect website and choose your preferred platform.

You may also use the links provided here.

For Windows

Standalone installer for Windows


For Mac


Adobe Connect Mobile for iOS devices


Adobe Connect Mobile for Android devices

*If you have installed a previous version of the application, you will be prompted to upgrade. Once you have upgraded, you may launch the most recent version.

 

Step 2. Launch the application and join the meeting.

When the application is launched, you will see a window open:

USE THE LINK PROVIDED IN YOUR CONFIRMATION EMAIL TO JOIN THE MEETING ROOM.

(It will look like the following):

http://impactquality.adobeconnect.com/ida2info/

 

COPY AND PASTE THE ENTIRE URL INTO THE ROOM/CONTENT FIELD:

Once the proper meeting room has launched, your screen will look like this:



Register as a Guest using any name of your choosing.

This completes the steps and your meeting room should open successfully.


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Remember to test your connection: Use the link provided in your confirmation email to test that the Adobe Connect platform is working on your device!

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If you need support at any point in the process, please contact us at support@ida-institute.org or call us directly at (860) 232-0890.